All Systems Operational
Uptime over the past 90 days. View historical uptime.
Data Sync
Operational
90 days ago
99.87 % uptime
Today
Search & Filter API
Operational
90 days ago
100.0 % uptime
Today
Shopify Admin App Operational
90 days ago
100.0 % uptime
Today
Integration
Operational
90 days ago
100.0 % uptime
Today
Storefront UIs
Operational
90 days ago
99.84 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Sync system affected by AWS operational issue
Resolved - This incident has been resolved.
Sep 19, 07:53 UTC
Monitoring - We're seeing the sync starting to work as normal. The store data are being resynced. We'll keep monitoring.

"[08:01 PM PDT] We continue to work towards resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. We continue to see improvement to network mapping latencies but they are not at normal levels yet. Other AWS services are also starting to see recovery as network mapping latencies improve. We will continue to keep you updated until network mapping latencies have returned to normal levels."
Sep 19, 03:23 UTC
Update - Update from AWS: https://health.aws.amazon.com/health/status

"Sep 18 6:56 PM PDT We continue to work toward resolving the increased networking latencies and errors affecting Availability Zones (usw2-az1 and usw2-az2) in the US-WEST-2 Region. While network mapping propagation times have remained stable, we have not yet seen the improvement in propagation latencies that we had hoped for. We continue to work on multiple paths to mitigation. We have completed the first phase to address the resource contention within this subsystem, and are actively working on the second and third phases in parallel. Our current plan is to implement these mitigations within a single AZ (usw2-az1), and verify recovery occurs before proceeding to perform these same mitigations in usw2-az2. We will continue to provide updates every 60 minutes, or as we have additional information to share."

So while waiting for usw2-az1 and usw2-az2 to recover, we are working on deployment of our services on another AZs: usw2-az3.
Sep 19, 02:03 UTC
Update - We are continuing to work on a fix for this issue.
Sep 19, 00:47 UTC
Identified - The sync system is being affected by on-going AWS cloud issue. Other components are working normally.

The cloud incident status being reported here
https://health.aws.amazon.com/health/status.
https://downdetector.com/status/aws-amazon-web-services/
Sep 19, 00:46 UTC
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

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