Degraded performance in filter & search requests

Incident Report for Boost AI Search & Discovery

Resolved

This incident has been resolved.

Posted May 13, 2022 - 17:14 UTC

Monitoring

All premium stores should be back to normal by now. We also seeing improvement in standard stores.

Posted May 13, 2022 - 15:36 UTC

Update

We are continuing to work on a fix for this issue.

Posted May 13, 2022 - 15:04 UTC

Identified

We have identified the root cause and are working to fix it and restore the system.

Posted May 13, 2022 - 14:56 UTC

Monitoring

We have scale more data nodes to mitigate the issue, system should be back to normal. We will keep monitoring.

Posted May 13, 2022 - 11:10 UTC

Investigating

We are experiencing partially slow filter & search requests. It would affect some stores. We are investigating.

Posted May 13, 2022 - 09:09 UTC

This incident affected: Search & Filter API.